Voice prototype

I worked to gradually and iteratively design and develop a highly interactive native experience from ground up, that uses voice assistants for Walmart customers to solve the below mentioned user problems.

The idea behind the prototype: If our algorithm picks something you don't need right now, it's now even easier within the Walmart cart to remove, swap and save items.

CHAPTER ONE

Goals

Create a voice shopping experience that is fast and effortless.
Make kicking off your regular grocery shopping basket faster, so you can spend less time in front of screens.
Offer new ways for customers to interact with Walmart via voice.

CHAPTER TWO

Customer pain points

Customers want to use voice to quickly offload an item that they need, to their voice assistant.
Often times, even for products the customer purchases frequently, there are multiple variants, so it requires back-and-forth conversation to disambiguate to the correct product.
Customers have a limited tolerance for back-and-forth conversation to specify the exact product. Customers are often multitasking and limited cognitive bandwidth.
In some cases, customers rely on voice output without a screen that can help them visually identify the product.

CHAPTER THREE

Solution

Offload disambiguating to the shopping cart with a fast, in-line interface that enables the customers to quickly correct or choose alternate products.

This builds on the existing mental model that users have for using the cart as a list and helps offset some of the lack of precision of voice, to help build confidence and trust.

(Future: There is also an opportunity to extend the swap functionality universally to all items in the cart (i.e. solve for OOS a.k.a. Out Of Stock, etc.))

CHAPTER FOUR

Prototype

* Please contact me for more information and visuals on the prototype. *